Mark Pereira is a Certified Professional Trainer and a results-driven professional with visionary competencies to spearhead efforts in program development, program delivery, administration, and call quality service. Mark holds a MBA (Leadership) and MSc. degree (Innovative Education and Teaching) from the European International University in Paris and is highly skilled in developing training programs based on identified skill gaps through surveys, financial analysis, performance measurement programs, and auditing, as well as through senior-level program oversight. Demonstrated expertise in organizational management, managing multiple projects simultaneously, effectively balancing goals and objectives, and financial management.