Erika Sisson is a results-driven Quality Assurance and Training Manager with 6+ years of experience improving performance, compliance, and service quality through strong systems, data, and people leadership. She currently leads quality assurance and training programs at the Virginia Department of Veterans Services, where she develops policy, ensures documentation integrity, and uses analytics tools like Power BI, Tableau, and Excel to guide enterprise-level decisions. Erika is known for building impactful training curricula, identifying skill gaps, and creating learning solutions that raise staff competency and operational outcomes. She also brings a strong human services background, including case management and crisis-response experience, making her a calm and reliable leader in complex environments.