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Meet Kimberly Olson

Kimberly Olson

Customer Service Executive

Associate Trainer

Contact Info

KimberlyKayOlson@gmail.com

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A little about Kimberly Olson

Kimberly Olson is a dedicated trainer in customer service with a strong background in the data center industry, managing a portfolio of 50 – 80 client accounts with a focus on uptime, service reliability, and operational efficiency.

Experiences

Process ImprovementData Center NOC Operations & Call Center ManagementCustomer CommunicationCustomer Relationship ManagementCritical Site SupportCross-Functional Team Collaboration

Kimberly Olson has been certified by IBCT As:

Standards

Certified Since:

Recertified on: 

Expires on:

10/31/2025

10/31/2025

10/31/2028

Certification status:

Sending the first CER:

Sending the second CER:

Recertification Before:

Certified Since:

Recertified on:

Recertified on:

10/31/2025
10/31/2025
10/31/2028

Certification status:

Sending the first CER:

Sending the second CER:

Recertification status:

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IBCT Credential-holders Represent the Gold
Standard of Trainers & HRD Practices!

Earning an IBCT Credential provides you with instant credibility and increased visibility to prospective clients in a growing industry. It also helps you build your professional network. You’ll join a global network of more than 30,000 professional trainers and talent professionals, all with the same passion to change lives and make difference.

Study Load

50+Contact Hours

  • Successfully pass the admission interview
  • Completion of the intensive skills training
  • Passing a set of hands-on exams
  • Continuing education activities
Get Certified Now

Equivalent to

2.5+ECTS

  • Building trust and rapport with participants
  • Show a commitment to IBCT ethical standards
  • Provide a document portfolio
  • Recertification every 3 years
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Study Load

200+Contact Hours

  • Completion of the intensive skills training
  • Passing a set of professional exams
  • Triannual personal development plan
  • Previously attained the IBCT AT Certification
Join The Program Now

Equivalent to

5+ECTS

  • Adhere to the IBCT Code of Conduct and Ethics
  • Submit Annual Personal Development Plan
  • Maintaining professional attitude
  • Recertification every 3 years
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Study Load

450Contact Hours

  • Intensive skills training
  • Passing a comprehensive exam
  • Triannual personal development plan
  • Develop an HRD project plan
  • Previously attained the IBCT AT and CPT Certification
Join The Program Now

Equivalent To

16+ECTS

  • Post master level
  • Evidence-based customer satisfaction
  • Submit Annual Personal Development Plan
  • Maintaining professional attitude
  • Recertification every 3 years
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