Rorshall Johnson is a dedicated training and benefits operations professional with deep experience in healthcare claims, auditing, and customer support. She currently serves as a MESSA Trainer, delivering onboarding and refresher training while auditing new-hire claims to ensure accuracy and retention. With a strong background as a QATL specialist and Benefit Analyst, she has supported call center performance, reviewed pre-authorizations, and improved work processes through detailed evaluation and feedback. Rorshall also brings long-term expertise from BCBSM, where she handled complex claims resolution, project assignments, and provider education. Known for being dependable, self-motivated, and quality-focused, she combines technical skill with a service-first mindset.