Shellie Giessuebel is from Wyoming and has 32 years of experience in Customer Service Experience with over 17 years Utility Experience. Shellie is Utility Process & Systems Trainer at Blackhills Energy. Shellie coordinates the training and development programs that addresses role-based process and system training for various roles within Natural Gas and Electric Utility groups, as well as project specific training requirements. She identifies and implement innovative tools that enable users to receive relevant training and informational content in virtual formats. Shellie creates courses and upload training modules into Black Hills Energy’s LMS.