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Meet Stephan Kapma

Stephan Kapma

Founder Q-Steps Trainingen

Certified Trainer & HRD Consultant

Contact Info

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A little about Stephan Kapma

Stephan Kapma believes that you can upgrade the quality of your service by taking actions to guard this quality. Clarifying standards, react on clients pressure on your employees with consequences, and enlightening conversations with your customers, helps your team to be more efficient and supports your team to get your services on a higher level. If the integrity of your service is high, the lower the aggression of your client will be. Think what that would mean for your image.

Experiences

Stephan Kapma has been certified by IBCT As:

IBCT Credential-holders Represent the Gold
Standard of Trainers & HRD Practices!

Earning an IBCT Credential provides you with instant credibility and increased visibility to prospective clients in a growing industry. It also helps you build your professional network. You’ll join a global network of more than 30,000 professional trainers and talent professionals, all with the same passion to change lives and make difference.

Associate Trainer
Certified Professional Trainer
Certified Trainer & HRDC

Study Load

50+Contact Hours

  • Successfully pass the admission interview
  • Completion of the intensive skills training
  • Passing a set of hands-on exams
  • Continuing education activities

Equivalent to

2.5+ECTS

  • Building trust and rapport with participants
  • Show a commitment to IBCT ethical standards
  • Provide a document portfolio
  • Recertification every 3 years

Study Load

200+Contact Hours

  • Completion of the intensive skills training
  • Passing a set of professional exams
  • Triannual personal development plan
  • Previously attained the IBCT AT Certification

Equivalent to

5+ECTS

  • Adhere to the IBCT Code of Conduct and Ethics
  • Submit Annual Personal Development Plan
  • Maintaining professional attitude
  • Recertification every 3 years

Study Load

450Contact Hours

  • Intensive skills training
  • Passing a comprehensive exam
  • Triannual personal development plan
  • Develop an HRD project plan
  • Previously attained the IBCT AT and CPT Certification

Equivalent To

16+ECTS

  • Post master level
  • Evidence-based customer satisfaction
  • Submit Annual Personal Development Plan
  • Maintaining professional attitude
  • Recertification every 3 years

Certified Since:

Recertified on: 

Expires on:

01/05/2000

05/04/2023

05/04/2026

Certification status:

Sending the first CER:

Sending the second CER:

Recertification Before:

Certified Since:

Recertified on:

Recertified on:

01/05/2000
05/04/2023
05/04/2026

Certification status:

Sending the first CER:

Sending the second CER:

Recertification status:

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