Monica Geiser hold a Master of Education – MEd (Organizational Leadership and Adult Learning and a MBA degree in Human Resources Management and Services. She has over 10 years of experience in technical and instructional writing and editing; information-formatting solutions and layout designs; educational program development and quality assurance oversight of training materials and classroom instructional delivery. Her background encompasses the use of Instructional Systems Design methodology and strategies in the analysis, design, development, implementation and learning measurement of both classroom and computer-based courseware and instructional materials for job centered training and instruction.